Support
If something didn’t arrive, start here — most issues fix themselves once you know what to look for.
Check if it actually failed
Open Driftto and look at your history. Every capture shows what happened to it:
Sent
It arrived, named by destination.
Waiting to send
It’s queued, usually because you were offline. It’ll go through once you’re back online — you don’t need to do anything.
Couldn’t send
It didn’t arrive. You’ll see which destination failed, and a way to try again.
“Try again” vs. “Reconnect”
These mean different things, and using the wrong one won’t help.
Try again
Appears after a temporary problem — a dropped connection, a slow network. Retrying usually works.
Reconnect
Appears when a destination has stopped accepting captures from us — usually because access was removed on the other end, in Notion or Reminders’ own settings. Retrying won’t fix this. Reconnecting will.
If a capture is gone
We don’t keep a copy of what you write once it’s delivered, or once 7 days have passed unresolved — that’s a deliberate choice, not a bug (see our privacy policy). If something is truly gone, we can’t retrieve it from our side. Check the destination itself — Reminders, Notion, and email each keep whatever successfully arrived.
Still stuck?
Email [email protected] — a person reads it, not a bot.